We understand that mistakes can happen and you may change your mind last minute.

We try our best to accommodate this. Please email us asap after ordering and we will try to rectify the issue before our warehouse despatches the order.

Please note a 6% payment processing fee charged by our merchants will be deducted if an order is cancelled or amended to remove items. This includes refused shipments.

All orders will have a confirmation email or SMS text message sent within 15 minutes of ordering.

If you completed check-out with your mobile number please check your mobile's inbox.

If you have completed check-out with your email please check your email address, including spam folders.

If you still find you are unable to find your order confirmation, please do get in touch.

Weekends
Please note our warehouse is closed weekends and over a UK bank holiday.
All orders placed from Friday at 3:30pm to Sunday will be dispatched first thing Monday.
Next Day services will arrive Tuesday providing there are no courier delays.

UK Standard Delivery - 
Standard Trackable £4.50
(Delivery aim in 2 to 4 working days including Saturdays)

UK Next Day -
Next Day Trackable £7.50
(If ordered before 1pm, weekends not guaranteed)

*Northern Ireland has different shipping rates, please use checkout to determine the rates available.

We currently only ship to the UK

We provide complete tracking information which will show your order as delivered directly to your location.

If you are unable to locate the parcel, please check with neighbours in the area and other persons living at this address.

If you are still not able to locate the package please contact Royal Mail directly to file a complaint. You can contact them by phoning the following number 0345 774 074 or filling out a claims form here.

If you have any issues on the above please get in touch however we will not accept responsibility for lost or stolen packages if delivery has been confirmed through the order tracking number.

If a customer has entered the wrong shipping address we do not take responsibility.

Full priced items can be returned for refund within 14 days of order delivery. Sale items can be returned for store credit only, excluding final sale items which cannot be returned.

Any orders returned to us past the 14 days delivery date will not be refunded and will be returned to you at your own cost.

Refunds in excess of £150 suffer a 6% restocking fee unless store credit is requested.

Gift Card/Store Credit
We do not swap store credit or gift cards for a monetary refund.

Returns Criteria
- Original condition/packaging with the tags still attached. 
- No visible signs of deodorant, chemicals, makeup or stains.
- Item must not be washed.
- Hygiene label MUST still be attached and not removed and re-attached.
- You must try on all bikini bottoms with underwear on for hygiene purposes.

If we find the item is not returned in a resalable condition or with the hygiene label intact we will not be able to accept the return.

Please use a trackable service as salty bottom takes no responsibility for lost returns.

If ziplock bags are missing from the return an additional fee will be deducted.

To initiate a return. Please email us your order details to info@saltybottom.com. Please make sure you read the return criteria above which is dependent on your order date.

Exchanges are currently unavailable. Please re-order the size you want through our website and return the initial item for a refund.

Please rest assured we meticulously inspect all garments before being posted out to our customers.

If you consider the item to be faulty this MUST be reported to us within 24 hours of the item being received by you. Any reports outside of this time frame will not be valid.

Please email details to info@saltybottom.com along with a clear picture of the item and parcel.