We understand that mistakes can happen and you may change your mind last minute.

We try our best to accommodate this. Please email us within 15 minutes of ordering and we will try to rectify the issue before our warehouse despatches the order.

Please note a 6% payment processing fee charged by our merchants will be deducted if an order is cancelled or amended to remove items. This includes refused shipments.

All orders will have a confirmation email or SMS text message sent within 15 minutes of ordering.

If you completed check-out with your mobile number please check your mobile's inbox.

If you have completed check-out with your email please check your email address, including spam folders.

If you still find you are unable to find your order confirmation, please do get in touch.

As Salty Bottom prepares to close its doors, please take note of the following important information regarding gift cards:

All gift cards must be used by 7pm on Sunday, 31st August 2025.

After this date, any unused balance will no longer be valid.

We are unable to offer refunds or cash exchanges on any gift cards, including partially used cards.

Gift cards can be redeemed during checkout as usual and can be used on all sale items.

Please ensure your order is placed well before the deadline as stock is expected to sell out and we cannot offer a monetary refund when stock sells out.

Weekends
Please note our warehouse is closed weekends and over a UK bank holiday.
All orders placed from Friday at 3:30pm to Sunday will be dispatched first thing Monday.
Next Day services will arrive Tuesday providing there are no courier delays.

UK Standard Delivery - 
Standard Trackable £4.50
(Delivery aim in 2 to 4 working days including Saturdays)

UK Next Day -
Next Day Trackable £7.50
(If ordered before 1pm, weekends not guaranteed)

*Northern Ireland has different shipping rates, please use checkout to determine the rates available.

During our closing down sale we only ship to the UK.

We provide complete tracking information which will show your order as delivered directly to your location.

If you are unable to locate the parcel, please check with neighbours in the area and other persons living at this address.

If you are still not able to locate the package please contact Royal Mail directly to file a complaint. You can contact them by phoning the following number 0345 774 074 or filling out a claims form here.

If you have any issues on the above please get in touch however we will not accept responsibility for lost or stolen packages if delivery has been confirmed through the order tracking number.

Please rest assured we meticulously inspect all garments before being posted out to our customers.

If you consider the item to be faulty this MUST be reported to us within 24 hours of the item being received by you. Any reports outside of this time frame will not be valid.

Please email details to info@saltybottom.com along with a clear picture of the item and parcel.

This policy only applies to orders placed prior to 16th June.

We accept returns for refund or store credit if returned within 14 days of order delivery date and the item satisfies our returns criteria below. Please note we have to physically receive the return by the 14th calendar day.

Any orders returned to us past the 14 days delivery date will not be refunded and will be returned to you at your own cost.

Returns in excess of £150 suffer a 6% restocking fee. If you wish to receive store credit the fee will be waived but please email us first on info@saltybottom.com

Sale Items
Sale items discounted by 20% - 49% can be returned for store credit only.

Final Sale Items
Final sale items cannot be returned (discounted 50%+). This is highlighted in black on the product listing itself.

Gift Card/Store Credit
We do not swap store credit or gift cards for a monetary refund.

Returns Criteria
- Original condition/packaging with the tags still attached. 
- No visible signs of deodorant, chemicals, makeup or stains.
- Item must not be washed.
- Hygiene label MUST still be attached and not removed and re-attached.
- You must try on all bikini bottoms with underwear on for hygiene purposes.

If we find the item is not returned in a resalable condition or with the hygiene label intact we will not be able to accept the return.

If ziplock bags are missing from the return an additional fee will be deducted.

As we begin our pre-closing down sale, please note that all purchases made from June 17th to June 30th 2025 can be returned for store credit only within 14 days of confirmed delivery date. Please note we have to physically receive the return by the 14th calendar day.

If we find the item is not returned in a resalable condition or with the hygiene label intact we will not be able to accept the return.

From 1st July 2025 our main closing down sale event will go live. All orders placed from 1st July are considered final sale and cannot be returned.

We are unable to accept returns, refunds, or exchanges for any reason after this date.

⏳ Timeframe

This policy applies to all orders placed from June 17th 2025 until the store closure.

Thank you for your understanding and for supporting Salty Bottom during our final chapter.

With love,
The Salty Bottom Team x

To initiate a return. Please email us your order details to info@saltybottom.com. Please make sure you read the return criteria above which is dependent on your order date.