Need help?
Frequently Asked Questions
Ordering
All orders are considered final
All orders will have a confirmation email or SMS text message sent within 15 minutes of ordering.
If you completed check-out with your mobile number please check your mobile's inbox.
If you have completed check-out with your email please check your email address, including spam folders.
If you still find you are unable to find your order confirmation, please do get in touch.
Shipping
Timeframes noted below are an estimate based on our third party carriers, Salty Bottom does not accept responsibility for delays in shipment times.
Orders do not ship during the weekend therefore orders placed from Friday 10am until Sunday will leave on Monday morning.
UK 24HR Tracked
Trackable £6.00
(Delivery aim 1 to 2 working days including Saturdays)
UK 48HR Tracked
Standard Trackable £4.50
(Delivery aim in 2 to 4 working days including Saturdays)
*Northern Ireland has different shipping rates, please use checkout to determine the rates available.
During our closing down sale we only ship to the UK.
We provide complete tracking information which will show your order as delivered directly to your location.
If you are unable to locate the parcel, please check with neighbours in the area and other persons living at this address.
If you are still not able to locate the package please contact Royal Mail directly to file a complaint. You can contact them by phoning the following number 0345 774 074 or filling out a claims form here.
If you have any issues on the above please get in touch however we will not accept responsibility for lost or stolen packages if delivery has been confirmed through the order tracking number.
Returns
All sale items purchased from 10th November are final sale and not eligible for return or exchange. Customers are required to accept our terms and conditions at checkout to ensure full clarity along with plenty of on site-messaging.
