We understand that mistakes can happen and you may change your mind last minute.

We try our best to accommodate this. Please email us asap after ordering and we will try to rectify the issue before our warehouse despatches the order.

Please note a 6% payment processing fee charged by our merchants will be deducted if an order is cancelled or amended to remove items. This includes refused shipments.

All orders will have a confirmation email or SMS text message sent within 15 minutes of ordering.

If you completed check-out with your mobile number please check your mobile's inbox.

If you have completed check-out with your email please check your email address, including spam folders.

If you still find you are unable to find your order confirmation, please do get in touch.

Timeframes noted below are an estimate based on our third party carriers, Salty Bottom does not accept responsibility for delays in shipment times. Please allow delays during big sale events such as Black Friday. Orders do not ship during the weekend therefore orders placed from Friday 10am until Sunday will leave our warehouse on Monday morning.

UK 24HR Tracked
Trackable £6.00
(Delivery aim 1 to 2 working days including Saturdays)

UK 48HR Tracked
Standard Trackable £4.50
(Delivery aim in 2 to 4 working days including Saturdays)

*Northern Ireland has different shipping rates, please use checkout to determine the rates available.

We currently only ship to the UK

We provide complete tracking information which will show your order as delivered directly to your location.

If you are unable to locate the parcel, please check with neighbours in the area and other persons living at this address.

If you are still not able to locate the package please contact Royal Mail directly to file a complaint. You can contact them by phoning the following number 0345 774 074 or filling out a claims form here.

If you have any issues on the above please get in touch however we will not accept responsibility for lost or stolen packages if delivery has been confirmed through the order tracking number.

If a customer has entered the wrong shipping address we do not take responsibility.

All sale items purchased from 10th November, including Black Friday purchases and £10 bikini separates, are final sale and not eligible for return or exchange. Customers are required to accept our terms and conditions at checkout to ensure full clarity.

Orders placed prior 10th November can be returned for store-credit only within 14 calendar days.

Please rest assured we meticulously inspect all garments before being posted out to our customers.

If you consider the item to be faulty this MUST be reported to us within 24 hours of the item being received by you. Any reports outside of this time frame will not be valid.

Please email details to info@saltybottom.com along with a clear picture of the item and parcel.