We understand that mistakes can happen and you may change your mind last minute.

We try our best to accommodate this. Please email us asap after ordering and we will try to rectify the issue before our warehouse despatches the order.

Please note a 6% payment processing fee charged by our merchants will be deducted if an order is cancelled or amended to remove items. This includes refused shipments.

All orders will have a confirmation email or SMS text message sent within 15 minutes of ordering.

If you completed check-out with your mobile number please check your mobile's inbox.

If you have completed check-out with your email please check your email address, including spam folders.

If you still find you are unable to find your order confirmation, please do get in touch.

FREE SHIPPING SUSPENDED DURING OUR BLACK FRIDAY SALE EVENTS

The delivery times stated below are from the date of despatch and are on the precaution there are no delays with Royal Mail or the couriers we use. Salty Bottom does not accept responsibility for any delays.

Please note our warehouse is closed weekends and over a UK bank holiday.

All orders placed from Friday at 3:30pm to Sunday will be dispatched first thing Monday.

Next Day services will arrive Tuesday providing there are no courier delays.

FREE Shipping (Orders over £150)
Standard Trackable
(Delivery aim in 2 to 4 working days including Saturdays).

UK 48HR Standard Delivery - 
Standard Trackable £4.50
(Delivery aim in 2 to 4 working days including Saturdays).

UK Next Day -
Next Day Trackable £6.99
(If ordered before 1pm, weekends not guaranteed)

*Northern Ireland has different shipping rates, please use checkout to determine the rates available.

We currently ship to the EU, USA, Canada, UAE & Australia.

The delivery times stated below are on the precaution there are no import delays in your country. Salty Bottom does not accept responsibility for any delays.

Ordering outside of the UK may give rise to import duties. It is the customers responsibility to settle such fees.

Europe
Standard Trackable £12
(Delivery aim in 5 to 15 working days)

Express Trackable £25
(Delivery aim in 2 to 5 working days)

Import/customs charges may apply please see below.

USA

FREE SHIPPING SUSPENDED DURING OUR BLACK FRIDAY SALE EVENTS

Free USA Standard Trackable (Orders over £200, Delivery aim 5 to 10 working days)

Standard Trackable £12
(Delivery aim 5 to 10 working days)

Express Trackable £30
(Delivery aim in 2 to 5 working days)

For USA, Goods valued below $800 are not subject to duty.

Canada
Standard Trackable £18
(Delivery aim 5 to 15 working days)

Express Trackable £30
(Delivery aim in 3 to 5 working days)

Australia
Standard Trackable £25
(Delivery aim 10 to 15 working days)

Express Trackable £40
(Delivery aim 4 to 7 working days)

UAE
Standard Trackable £17
(Delivery aim 5 to 10 working days)

Express Trackable £32
(Delivery aim 2 to 4 working days)

Ordering outside of the UK may give rise to customs and import duties. As a result of Brexit this now includes the EU.

For USA, Goods valued below $800 are not subject to duty.

It is the responsibility of the customer to ensure the correct taxes and customs charges are paid according to their own countries legislation.

Failure to pay these fees may result in the package being returned to Salty Bottom. If this is the case there will be a processing fee deducted from your refund of 6% in addition to the shipping costs incurred to send the package to you and the shipping costs to be return to Salty Bottom.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

We provide complete tracking information which will show your order as delivered directly to your location.

If you are unable to locate the parcel, please check with neighbours in the area and other persons living at this address.

If you are still not able to locate the package please contact Royal Mail directly to file a complaint. You can contact them by phoning the following number 0345 774 074 or filling out a claims form here.

If you have any issues on the above please get in touch however we will not accept responsibility for lost or stolen packages if delivery has been confirmed through the order tracking number.

We accept returns for refund or store credit if returned within 14 days of order delivery date and the item satisfies our returns criteria below.

Any orders returned to us past the 14 days delivery date will not be refunded and will be returned to you at your own cost.

Refunds in excess of £200 suffer a 6% restocking fee.

Sale Items
Sale items found under our sale section are strictly store credit only.

Discount Days
Discount days of 25% off or more are treated as sale items and can be returned for store credit only.

Final Sale Items
Items marked as final sale cannot be returned. This is highlighted in black on the product listing itself.

Gift Card/Store Credit
We do not swap store credit or gift cards for a monetary refund.

Returns Criteria
- Original condition/packaging with the tags still attached. 
- No visible signs of deodorant, chemicals, makeup or stains.
- Item must not be washed.
- Hygiene label MUST still be attached and not removed and re-attached.
- You must try on all bikini bottoms with underwear on for hygiene purposes.

If we find the item is not returned in a resalable condition or with the hygiene label intact we will not be able to accept the return.

If ziplock bags are missing from the return an additional fee will be deducted.

To initiate a return;

1 - Please read and follow our returns policy above

2 - To submit your returns request please log in to your customer account by clicking here

NOTE: Sale items are strictly store credit. Final sale items cannot be returned.

3 - Once submitted, your request will be reviewed and an email will be sent with our returns address and further instructions. You have 14 days from order delivery date to return your items .

Please note we recommend sending the item tracked as we cannot be held responsible for missing returns.

IMPORTANT: If you are outside the UK and returning your item back to us you must mark on the customs declaration that the parcel contains returned goods otherwise customs duty will be charged on import to the UK. In this instance the parcel will be refused and returned back to you without a refund.

Unfortunately we are unable to offer free returns. It is the responsibility of the customer to cover the costs of shipping for a return.

Exchanges are currently unavailable. Please re-order the size you want through our website and return the initial item for a refund.

Please rest assured we meticulously inspect all garments before being posted out to our customers.

If you consider the item to be faulty this MUST be reported to us within 24 hours of the item being received by you. Any reports outside of this time frame will not be valid.

Please email details to info@saltybottom.com along with a clear picture of the item and parcel.