We understand that mistakes can happen and a customer may change their mind last minute.

We try our best to accommodate this. If you want to make an adjustment please email us within 10 minutes of ordering as we will try to rectify the issue before our warehouse despatches the order.

Please note a 3.5% payment processing fee charged by our merchants will be deducted if an order is cancelled or amended to remove items. If you pay via Klarna this fee is increased to 6.5%

As a small business we are unable to forfeit these costs on behalf of customers changing their minds.

All orders will have a confirmation email or SMS text message sent within 15 minutes of ordering.

If you completed check-out with your mobile number please check your mobile's inbox.

If you have completed check-out with your email please check your email address, including spam folders.

If you still find you are unable to find your order confirmation, please do get in touch.

The delivery times stated below are from the date of despatch and are on the precaution there are no delays with Royal Mail or the couriers we use. Salty Bottom does not accept responsibility for any delays.

FREE Standard Delivery -
Orders over £150
(Delivery aim in 2 to 4 working days including Saturdays).

UK Standard Delivery - 
Standard Trackable £4.50
(Delivery aim in 2 to 4 working days including Saturdays).

UK 24 Hour Delivery - 
24hr Trackable £6.99
(Delivery aim in 1 to 2 working days including Saturdays)

We currently ship to the EU, USA & Canada.

The delivery times stated below are on the precaution there are no import delays in your country. Salty Bottom does not accept responsibility for any delays.

Europe
FREE Standard Trackable - Orders over £250
(Delivery aim 5 to 15 working days)

Standard Trackable From £12
(Delivery aim in 5 to 15 working days)

Express Trackable From £22
(Delivery aim in 2 to 5 working days)

Import/customs charges may apply please see below.

USA
FREE Standard Trackable - Orders over £250
(Delivery aim 5 to 15 working days)

Standard Trackable £14
(Delivery aim 5 to 15 working days)

Express Trackable £29
(Delivery aim in 3 to 5 working days)

For USA, Goods valued below $800 are not subject to duty.

Canada
FREE Standard Trackable - Orders over £250
(Delivery aim 5 to 15 working days)

Standard Trackable £20
(Delivery aim 5 to 15 working days)

Express Trackable £35
(Delivery aim in 3 to 5 working days)

Ordering outside of the UK may give rise to customs and import duties. As a result of Brexit this now includes the EU.

For USA Goods valued below $800 are not subject to duty.

It is the responsibility of the customer to ensure the correct taxes and customs charges are paid according to their own countries legislation.

Failure to pay these fees may result in the package being returned to Salty Bottom. If this is the case there will be a processing fee deducted from your refund of £5 in addition to the shipping costs incurred to send the package to you and the shipping costs to be return to Salty Bottom.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

In the first instance please check the tracking number provided to you via email/SMS.

Our shipping time frames can be found above. Please note they are a guideline only and therefore Salty Bottom cannot be held responsibile for shipping delays on behalf of Royal Mail and the couriers we use.

If you feel your parcel has taken too long you can get in touch with the delivery provider directly to raise your concern.

We accept returns for store credit if received within 30 days of delivery date and the item satisfies our returns criteria below.

You will be issued a store credit to the value of the items returned , this excludes the initial shipping fee.

Important - items under our Final SALE sections are not eligible for return.

If you are returning your order due to it not arriving in time for your holiday we will not accept responsibility for this and the customer will be given store credit inline with our returns policy.

Ordering more than one size
If you wish to order more than one size of the exact same style bikini/swimsuit we will allow a refund of the additional size returned. However, if both sizes are returned one will be issued store credit and the other size will be refunded. This allows our customers to try different sizes for the perfect fit.

Returns Criteria
- Original condition/packaging with the tags still attached. 
- No visible signs of deodorant, chemicals, makeup or stains.
- Item must not be washed.
- Hygiene label MUST still be attached and not removed and re-attached.
- You must try on all bikini bottoms with underwear on for hygiene purposes.

If we find the item is not returned in a resalable condition or with the hygiene label intact we will not be able to issue you store credit.

Please send returns* to the following address along with a returns form here. If you do not have a printer please just hand write your order number and reason for returning on a piece of paper.

Returns Address
Salty Bottom Ltd Returns
15 Piltdown Way
Eastbourne
BN23 8LB

*Please note we recommend sending the item tracked as we cannot be held responsible for missing returns.

IMPORTANT: If you are outside the UK and returning your item back to us you must mark on the customs declaration that the parcel contains returned goods otherwise customs duty will be charged on import to the UK. In this instance the parcel will be refused and returned back to you without a refund.

Faulty items

Please rest assured we maticulously inspect all garments before being posted out to our customers.

If you consider the item to be faulty this MUST be reported to us within 24 hours of the item being received by you. Any reports outside of this time frame will not be valid.

Please email details to info@saltybottom.com along with a clear picture of the item and parcel.

Unfortunately we are unable to offer free returns. It is the responsibility of the customer to cover the costs of shipping for a return.

If you have paid for your order via Paypal you might be eligible for a FREE return. Please follow this link to see more information and to claim your refund on shipping costs.

Orders placed on or after 22nd July have 30 days from delivery date.

Any returns received after this time period will not be eligible for return under no circumstances.